Preparing Vacation Rentals For a Busy Season

NCVRMA SILVER SPONSOR

Preparing for peak summer travel doesn’t require a major overhaul. For property managers, that means clear communication with guests, practical readiness across your properties, and providing both your teams and your guests with the tools to handle disruptions when they arise.

When those elements are in place, you can stay focused on running your operations – not reacting to last-minute issues.

Generali Global Assistance is now Redion

You have always known Generali Global Assistance as the partner that shows up when something goes wrong. Today, we’re pleased to share an important update: We are rebranding under the new name Redion.

Redion (pronounced “Ready On”) brings together our experience in travel protection, travel assistance, and customer care into one unified brand. The vacation rental travel and damage protection partner you’ve always trusted now has a name that reflects the scale and ambition of what we have built together. Most of all, it represents our ethos: by your side, always ready, always on.

While we’ve announced our new name, this transition will take place progressively over time, with a full move to Redion by January 2027. Your contracts, APIs, dedicated teams with whom you work, and service continuity remain unchanged. As always, we’re here to support you and your guests, providing the tools, expertise, and assistance you rely on when it matters most.

The summer brings higher occupancy, tighter turnover times, and increased pressure on operations. Small issues can escalate quickly when calendars fill up – which is why having the right processes and support in place is critical. Redion is here to help you stay prepared.

Hurricane Kit

Our partners have access to a complimentary hurricane information kit designed to help you prepare for – and respond to – hurricanes or tropical storms impacting your rental properties.

These resources are built to support your teams and your guests when it matters most, and include:

• Frequently Asked Questions to help you guide guests with confidence.
• Evacuation Contact Notification Forms to streamline communication and prioritize claims.
• Claims Forms and Instructions so guests know what to do and who to contact.
• Guest Cards to help insured travelers quickly access support.
• A “Why Buy” Flyer to clearly communicate the value of travel protection.

Tips for Vacation Rental Managers to Stay Prepared During Hurricane Season

Preparedness during hurricane season isn’t about reacting when a storm is already forming. It’s about having clear processes in place ahead of time supported by a trusted partner. For property managers, that means building consistent operating procedures, communication workflows, and checklists teams can rely on when it matters most.

Property managers can stay prepared by:

• Establishing clear standards of practice for storm scenarios, including when to activate guest communications, how to secure properties, and escalation protocols for different categories.
• Defining a structured communication plan across teams, guests, and partners so messaging is timely, consistent, and easy to execute under pressure.
• Using pre-established checklists for property readiness, guest outreach, and post-event follow-up ensuring nothing is missed during high-volume periods.
• Proactively informing guests before arrival, including evacuation guidance, emergency contacts, and what to expect if travel is disrupted.
• Integrating travel protection into the booking flow, so guests understand their options well in advance – not when a storm is already impacting their plans.

To learn more about how Redion can help support your operations, explore our Vacation Rental Toolbox or connect with your dedicated account manager.

As your trusted partner, we’re here to help you prepare ahead of disruptions – not just respond to them.

Redion: by your side, always ready, always on.

Published on Friday, June 12, 2026