A new year brings fresh opportunities – and for vacation rental professionals, it also brings the responsibility of being prepared for every season ahead. From winter weather disruptions to hurricane preparedness and wildfire risk, today’s operating environment requires proactive planning, strong partnerships, and the right tools at your fingertips.
As NCVRMA members gear up for another busy year, now is the perfect time to pause, reset, and help prepare your business – no matter what the calendar (or the forecast) brings.
A Partner That Understands the Regional Reality
At Generali Global Assistance, supporting vacation rental professionals goes beyond offering travel protection products. It starts with understanding the realities of your region, your guests, and your operations – and delivering meaningful, year‑round support.
That’s where dedicated leadership and account support make a real difference. NCVRMA partners benefit from working closely with Shannon MacPeek, Director of Lodging Property & Account Management and National Account Executive. With deep experience in the vacation rental space and a North Carolina resident, Shannon and the broader lodging team collaborate with property managers to provide guidance, training, and ongoing support tailored to regional needs.
This hands-on, relationship-driven approach helps ensure partners aren’t navigating challenges alone – whether they’re onboarding new team members, refreshing seasonal training, or preparing for unexpected disruptions.
Dedicated Account Management: Support That Scales With You
Being a Generali Global Assistance partner means having access to a dedicated account management team focused on helping your business succeed.
As staffing changes and booking patterns evolve, having a knowledgeable partner available helps maintain consistency, confidence, and continuity across your organization.
Tools Designed for Real-World Challenges
Preparation isn’t just about conversations – it’s about having the right resources ready before they’re needed. That’s why Generali Global Assistance provides a suite of practical tools built specifically for vacation rental professionals.
Natural Disaster Preparedness Kits
Designed to support both operational readiness and guest communication, these kits include guidance and ready‑to‑use materials for hurricane, winter storm, and wildfire preparedness.
Each kit helps property managers think through response planning, communication considerations, and internal coordination—supporting more confident decision-making during high-stress situations.
The Vacation Rental Toolbox: Newly Upgraded
The Vacation Rental Toolbox has recently been refreshed to make it even easier for partners to access the resources they need, when they need them. The toolbox brings together:
This centralized approach helps reduce guesswork and saves time – especially during peak seasons or unexpected events.
Current partners needing Vacation Rental Toolbox login information – and non‑partners interested in learning more about our tools and products – can connect with Shannon MacPeek by emailing her directly at: [email protected].
Setting the Foundation for a Strong Year Ahead
As the new year begins, preparedness isn’t just a checkbox – it’s a competitive advantage. By aligning with a partner that provides dedicated account management, practical training, regionally tailored products, and purpose‑built tools, NCVRMA members can move into the year ahead with greater confidence and clarity.
No matter the season, having the right support structure in place helps protect your revenue, support your teams, and deliver a more consistent experience for your guests.
Here’s to a successful, resilient, and well-prepared year ahead.
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